Subject: Fw: Fw: Tech Support Candidate - Ric G
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Thu, 16 Jun 2022 13:25:55 +0000

________________________________
From: Microsoft Outlook <[email-masked]>
Sent: Thursday, June 16, 2022 6:55 PM
To: [email-masked] <[email-masked]>
Subject: Undeliverable: Fw: Tech Support Candidate - Ric G

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
aishwarya.jaiswal wasn't found at lsmindia.com.
deeksha         Office 365      aishwarya.jaiswal
Action Required                 Recipient
Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:

  *   Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  *   Contact the recipient (by phone, for example) to check that the address exists and is correct.
  *   The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  *   Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=525921>.
________________________________

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>.

Original Message Details
Created Date:   6/16/2022 1:25:30 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Fw: Tech Support Candidate - Ric G

Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email-masked] not found by SMTP address lookup
DSN generated by:       KL1PR0401MB4387.apcprd04.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       6/16/2022
1:25:30 PM      TYZPR04MB4560.apcprd04.prod.outlook.com TYZPR04MB4560.apcprd04.prod.outlook.com mapi    *
2       6/16/2022
1:25:30 PM      TYZPR04MB4560.apcprd04.prod.outlook.com KL1PR0401MB4387.apcprd04.prod.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Subject: Fw: Tech Support Candidate - Ric G
Date: Thu, 16 Jun 2022 13:25:30 +0000
Accept-Language: en-US
suggested_attachment_session_id: 9b1de699-9753-dc41-c82b-7b50d2414637

Subject: Fw: Tech Support Candidate - Ric G
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 16 Jun 2022 13:25:30 +0000

________________________________
From: Ric G <[email-masked]>
Sent: Wednesday, June 15, 2022 11:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ric G

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ric G
E-mail  [email-masked]
Phone Number    (+91) 6394243475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Application Support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Sr.Tech Support Associate       30 May 2022     37 000
Previous Employer 1     Franciscan solutions    Tech Support Associate  30 May 2019     18,000
Previous Employer 2     Extramarks Pvt Ltd      Sr.Tech Support Associate       30 Dec 2021     25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Well, there are many steps to troubleshoot this Issue So Make sure you've tried the things which I am gonna mention so by doing that you can narrow down the problem or even resolve the Issue-

1- Restart your device is the most organic means to troubleshoot any kind of threat.

2-Make sure the internet connection works.

3-Clear your cache and cookies.

4- Check the spellings of the searched website.

5- Make sure your web browser is up to date.

6- try it with a different browser.

7- check if firefox has blocked insecure content.

8- Changing your DNS server could also speed up your connection.

9- Check If the website is down for Everybody or just me needs to escalate to it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The list of steps is as follows-
1- Swipe down from the top of the screen.
2-Touch and hold the Bluetooth.
3- Tap Pair new device, if you don't find the pair news device check under " available device" or tap More.
4- Tap the name of the Bluetooth device you want to pair with your device.
5- follow on screen device instructions.
What according to you makes you a good candidate for customer service or technical support job? My Background experience, as a Sr. Technical Support Associate, equipped me with the relevant skills for this role.
I'm very ambitious and determined to achieve my goals.
I'm confident that if given this opportunity, I will thrive and deliver quality work within stipulated deadlines.
On a scale of 1 - 5 please rate your fluency in spoken English  4