Subject: Tech Support Candidate - Aneesh Kumar
From: Aneesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jun 2022 08:18:55 -0400

| | Tech Support Test

Name | Aneesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7982679688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection in the system if the internet is not there then try to restart the modem and then reload the website.

2. Clear all the cookies and cache to see whether the website has started working or not.

3. Try to open the website in any other browser.

4. If the website is still not working there might be heavy traffic on the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. You must have to switch on your Bluetooth speaker and your mobile phone Bluetooth.

2. You need to pair your Bluetooth speaker to the mobile phone.

3.Tap the name of the Bluetooth device you want to pair with your mobile phone.

4.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

As you know I am a fresher and this job profile is technical customer support where you fix all the issues of customers in a very good and easy way.
And I have the skills in a technical field and I am confident to start my career in your organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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