Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 16 Jun 2022 05:02:54 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RDZJPUVHBR (Harsh): The chat was handled pretty well and as per process guidelines and protocols and customer's queries/questions were answered however the customer was non-responsive towards the end of the chat and hence the chat was closed after proper closing. 

Chat ID: RDFIO1WPQQ (Harsh): Missed chat, there was no response to customer after his response. ( The chat was closed because Harsh had lost internet connection). Please make sure the internet is backed up and working during the shift. 

Chat ID: RDFIQ14TVQ (Harsh): When the customer is looking for car rental for a day the response should be " Online reservation must be made at least 12 hours in advance. However, you can still rent a car for the same day by calling the reservation line at 974-7063-4433, or by walking in to the physical location." Also while the chat was going on the internet connection was lost and chat was closed. ( The chat was closed because Harsh had lost internet connection). Please make sure the internet is backed up and working during the shift. 

Chat ID : RDGEHR9PCJ (Anish): C hat was handled absolutely well and as per process guidelines and protocols, answered customer's questions/queries regarding his rent-a-car queries and also gathered lead generation details to arrange a call back from the sales team as he wanted to rent a car for more than 7 months. 

Chat ID: RD86PBOWFI (Jason ): C hat was handled very well and as per process guidelines and protocols, answered customer's questions/queries regarding his rent-a-car queries and also gathered lead generation details to arrange a call back from the sales team as he wanted to rent a car for 1-2 months and also advised about the requirements needed to rent a car. 

Thanks and Regards, 
Amit