Subject: Tech Support Candidate - Saumya Singh
From: Saumya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jun 2022 02:45:31 -0400

| | Tech Support Test

Name | Saumya Singh
E-mail | [email-masked]
Phone Number | (91) 930748462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | PE | | 15K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Use a website down checker
Use a ping checker
Run step-by-step diagnostics
Conduct a traceroute
Use network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. open the setting app.
2. Navigate to connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3. select Bluetooth to view the options.
4. select pair new devices to place the Bluetooth device in pairing mode.
5. look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up
6. Select the speaker's name to connect to it. it takes a few seconds for the device to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Problem solving skills
Passion for the role
Positive Personality
Willingness to help.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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