Subject: Daily performance summary for LiveSalesman team for Jun 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jun 2022 09:05:34 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 3 | 12 | 8 | 23
Sultan Motawa | 0 | 3 | 5 | 5 | 13
Abdullah Otaibi | 0 | 0 | 1 | 7 | 8
Ali hazzaa | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 0 | 1 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 5 | 50 | 3 | 58
Asma Alotaibi | 0 | 2 | 16 | 2 | 20
Jaber Almarri | 0 | 4 | 16 | 1 | 21
Jawaher Alfirdaws | 0 | 7 | 30 | 2 | 39
Wejdan Alotaibi | 0 | 4 | 34 | 1 | 39
Doaa Almutawa | 0 | 0 | 6 | 1 | 7
Sumayah Alfaifi | 0 | 0 | 15 | 3 | 18
Grand Total | 0 | 31 | 185 | 35 | 251

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 13
| | Delayed Delivery (HH) | 2
| | Delivery Status | 69
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refunds after Return | 4
| | Return Request Initiation | 1
Customer Services Total | | | 103
Live Sales | Pre-Sale | Help in completing the order | 7
| | Help placing new order | 2
Live Sales Total | | | 9
Mattress Related Total | | | 1
No Answer Total | | | 6
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 6
| | Promo Code | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 4
PreSales Total | | | 12
Grand Total | | | 131

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 4 | 1 | 0 | 0 | 1 | 6 | 12
Doaa Almutawa | 8 | 0 | 1 | 1 | 1 | 11 | 22
Ali hazzaa | 3 | 5 | 0 | 4 | 3 | 38 | 53
! Hassan Bin Saeed | 0 | 2 | 0 | 0 | 0 | 2 | 4
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1 | 2
taher Mohammad | 8 | 2 | 1 | 2 | 1 | 2 | 16
Hasan Nour | 1 | 1 | 0 | 1 | 0 | 1 | 4
Mohad Kmali | 2 | 1 | 2 | 1 | 0 | 4 | 10
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 1 | 2
Nourah Alfhaid | 0 | 0 | 1 | 1 | 0 | 1 | 3
Abdullah Otaibi | 7 | 1 | 0 | 2 | 0 | 1 | 11
Jaber Almarri | 3 | 4 | 0 | 1 | 0 | 1 | 9
Khaled Sufian | 0 | 2 | 0 | 0 | 2 | 1 | 5
Abdullah Abuthnain | 5 | 0 | 0 | 1 | 2 | 0 | 8
Sultan Motawa | 6 | 0 | 1 | 2 | 1 | 0 | 10
Ali Ibraheem | 0 | 0 | 1 | 0 | 1 | 0 | 2
Wejdan Alotaibi | 7 | 0 | 0 | 1 | 1 | 0 | 9
Jawaher Alfirdaws | 2 | 1 | 0 | 0 | 0 | 0 | 3
Sumayah Alfaifi | 5 | 1 | 0 | 0 | 0 | 0 | 6
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 62 | 23 | 7 | 18 | 13 | 71 | 194

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jaber Almarri | 3 | 2 | 0 | 2 | 0 | 1 | 8
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 1 | 3
Abdullah Abuthnain | 6 | 0 | 0 | 0 | 0 | 1 | 7
Nourah Alfhaid | 1 | 2 | 0 | 0 | 0 | 1 | 4
Ali hazzaa | 2 | 0 | 0 | 0 | 0 | 2 | 4
Doaa Almutawa | 5 | 0 | 0 | 0 | 1 | 0 | 6
Hasan Nour | 2 | 0 | 0 | 2 | 0 | 0 | 4
Mohad Kmali | 0 | 2 | 1 | 1 | 0 | 0 | 4
Jawaher Alfirdaws | 6 | 0 | 0 | 1 | 0 | 0 | 7
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 0 | 1 | 0 | 0 | 3
Wejdan Alotaibi | 10 | 1 | 0 | 0 | 0 | 0 | 11
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 43 | 9 | 1 | 7 | 1 | 6 | 67

Please feel free to reach out for any further clarifications.