Subject: Daily performance summary for LiveSalesman team for Jun 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jun 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 0 | 2 | 0 | 1 | 3
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 14 | 1 | 1 | 0 | 1 | 17
Alhamzi Mohammed | 0 | 6 | 10 | 0 | 2 | 18
Hasan Nour | 1 | 0 | 0 | 0 | 8 | 9
Abu Sufian | 0 | 7 | 28 | 0 | 0 | 35
Gaurav Payal | 0 | 2 | 40 | 0 | 0 | 42
Mohiuddin Lsm | 0 | 1 | 3 | 0 | 12 | 16
Mosab Mohammed Abdalla Nasreldin | 5 | 2 | 13 | 0 | 3 | 23
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 19 | 97 | 0 | 27 | 163

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 30
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 4
| | Delay collection | 1
| | Refund for Other reason | 3
Customer Services Total | | | 58
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 2
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Product Specification | 38
PreSales Total | | | 45
Grand Total | | | 105

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 17 | 0 | 0 | 1 | 0 | 0 | 18
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 0 | 0 | 5
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 2 | 0 | 3 | 0 | 0 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 3 | 3 | 14 | 20
Waseem Ahemad . Khan | 2 | 3 | 3 | 1 | 1 | 11 | 21
Abu Sufian | 10 | 0 | 0 | 5 | 4 | 10 | 29
Jok Kuol | 2 | 0 | 1 | 2 | 5 | 9 | 19
Alhamzi Mohammed | 4 | 3 | 0 | 1 | 1 | 6 | 15
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 0 | 8 | 2 | 14
Gaurav Payal | 5 | 0 | 2 | 5 | 1 | 10 | 23
Mohiuddin Lsm | 2 | 1 | 2 | 3 | 1 | 2 | 11
Aws Adra | 2 | 0 | 1 | 1 | 0 | 3 | 7
Grand Total | 28 | 9 | 10 | 21 | 24 | 67 | 159

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 6 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 10 | 10
Aws Adra | 3 | 0 | 2 | 0 | 0 | 2 | 7
Jok Kuol | 1 | 0 | 0 | 2 | 1 | 1 | 5
Waseem Ahemad . Khan | 2 | 1 | 1 | 2 | 2 | 5 | 13
Hasan Nour | 1 | 3 | 3 | 2 | 1 | 2 | 12
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 8 | 0 | 0 | 0 | 1 | 0 | 9
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 4 | 6 | 6 | 6 | 26 | 67

Please feel free to reach out for any further clarifications.