Subject: Tech Support Candidate - Ajay Bisht
From: Ajay Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 13:44:00 -0400

| | Tech Support Test

Name | Ajay Bisht
E-mail | [email-masked]
Phone Number | (91) 7982617417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr technical support | 20 July 2022 | 27,500
Previous Employer 1 | Concentrix | Sr technical support | 3 September 2020 | 21,600
Previous Employer 2 | Convergys | Customer support | March 2019 | 17,800

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. If that doesn't work, check if internet is connected on computer.
3. If internet is connected, clear cache and cookies of the browser.
4. If internet is not connected, check if LAN cable connection is loose on either end (the router or the pc).
5. If connected via WiFi, turn off and turn on WiFi once on PC.
6. Restart router.
7. Contact internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Charge the Bluetooth speaker.
2. Turn on the speaker. It will show blinking lights when powered on.
3. Turn on bluetooth on your phone.
4. Look for the speakers Bluetooth name on your phone.
5. Tap on the Bluetooth name on your phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | As per my experience, one should have an lot of patience, will to help and expertise to fix known issues for customer support role. One quality required the most for this role is quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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