Subject: Tech Support Candidate - Ric G
From: Ric G <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 13:35:25 -0400

| | Tech Support Test

Name | Ric G
E-mail | [email-masked]
Phone Number | (+91) 6394243475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr.Tech Support Associate | 30 May 2022 | 37 000
Previous Employer 1 | Franciscan solutions | Tech Support Associate | 30 May 2019 | 18,000
Previous Employer 2 | Extramarks Pvt Ltd | Sr.Tech Support Associate | 30 Dec 2021 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Well, there are many steps to troubleshoot this Issue So Make sure you've tried the things which I am gonna mention so by doing that you can narrow down the problem or even resolve the Issue-

1- Restart your device is the most organic means to troubleshoot any kind of threat.

2-Make sure the internet connection works.

3-Clear your cache and cookies.

4- Check the spellings of the searched website.

5- Make sure your web browser is up to date.

6- try it with a different browser.

7- check if firefox has blocked insecure content.

8- Changing your DNS server could also speed up your connection.

9- Check If the website is down for Everybody or just me needs to escalate to it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The list of steps is as follows-
1- Swipe down from the top of the screen.
2-Touch and hold the Bluetooth.
3- Tap Pair new device, if you don't find the pair news device check under " available device" or tap More.
4- Tap the name of the Bluetooth device you want to pair with your device.
5- follow on screen device instructions.

What according to you makes you a good candidate for customer service or technical support job?

My Background experience, as a Sr. Technical Support Associate, equipped me with the relevant skills for this role.
I'm very ambitious and determined to achieve my goals.
I'm confident that if given this opportunity, I will thrive and deliver quality work within stipulated deadlines.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |