Subject: Tech Support Candidate - Abhishek Verma
From: Abhishek Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 12:58:31 -0400

| | Tech Support Test

Name | Abhishek Verma
E-mail | [email-masked]
Phone Number | (+91) 6395216088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly check internet connection of pc
2.Clear browser cache and cookies
3.Restart browser settings to default
4.Disable your antivirus temporarily
5.Reinstall browser
6.Use a VPN

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open speaker bluetooth by bluetooth button.
2.On mobile phone, open the setting app.
3.Select Bluetooth option.
4.Check Bluetooth is on.
5.Scroll down to other device and look for the bluetooth speaker on the list if not show than click on scan for and wait a moment.
6.When the speaker name appears, select the device name to connect and pair in mobile by pair option.
7.Speaker connected with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have worked hard and smart develop specific and necessary  skills for this position. I am a highly organized person, which makes me a great choice to manage an technical support job. I am extremely personable, so I feel confident handling problems . I am also very adaptable.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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