Subject: Tech Support Candidate - Aamir Mahtab
From: Aamir Mahtab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 09:07:15 -0400

| | Tech Support Test

Name | Aamir Mahtab
E-mail | [email-masked]
Phone Number | (91) 9818304517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Private Coaching | Educator | NA | 35000
Previous Employer 1 | Infosys Ltd | Test Engineer | Sep, 2015 | 31000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check the internet connection over the computer.
2. Check if VPN is connected or not
3. Don't click on any site that says please click to proceed.
4. Close all the applications and restart the computer.
5. If the problem persists we do have to contact administrator for the same or the internet provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings on your mobile phone and select Bluetooth option.
2. Search for the device that is to be connected to the phone.
3. After clicking it provides option saying pair.
4. Click on pair and the device is connected.

What according to you makes you a good candidate for customer service or technical support job? | Communication skills, Reflexes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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