Subject: Tech Support Candidate - PALLAV KUMAR
From: PALLAV KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 02:47:54 -0400

| | Tech Support Test

Name | PALLAV KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9889016318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | A block sec 19 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | SAHARA INDIA PARIWAR | BDE | NOV 2018 | 23000
Previous Employer 2 | UPGRAD | BDE | DEC 2022 | 23000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check the internet connection is connected or not.
2) I will check spelling of the URL whether it is properly typed or not.
3) I will restart my device to reboot again.
4)I will check that website is down for everybody or only for me.
5)I will check the pop up blocker is allowed or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)put your Bluetooth speaker on.
2)go to phone setting- connected devices-Bluetooth.
3)if the Bluetooth toggle switch is green, Bluetooth is enabled and nothing needs to be changed, if not select the toggle to turn on Bluetooth.
4)search the nearby devices on your mobile, pair it with new device and then tap the speaker's name.
5)It takes few second to two devices to pair. When done the status updates to connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

As I am technically sound with good academic record.
I have a good communication skills with prior experience in customer interaction.
so I think I am a suitable candidate for this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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