Subject: Tech Support Candidate - Sajal Bansal
From: Sajal Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 02:40:28 -0400

| | Tech Support Test

Name | Sajal Bansal
E-mail | [email-masked]
Phone Number | (+91) 9654422844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi,East Punjabi bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro limited | Associate | 04 April 2022 | 22k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: First I will check whether the internet is connected in the system or not,if internet issue is there I will restart the modem and then check the website if it is working or not.
Step 2: If website still does not work disable the add-ons and third party extension because sometime they are blocking the website.
Step 3 : Clear the cache and cookies and then reload the website
Step 4: Check the browser if it is up to dated or not and try to open the website on a different browser and see is the same error is coming.
Step 5 : There might be high traffic on the website that's why it's not working.Open the website after sometime and check if it's working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: First switch on the Bluetooth speaker.
Step 2: Open Bluetooth in your phone and see is the Bluetooth device name is visible or not.
Step 3 If the name is visible tap on it,it will ask you to pair with the device ,select ok over there your device will be connected.
Step 4: In some case while pairing with the speaker it ask you for a password so in most case it's a default password which is four time zero and if the user has change the password he has to input that password on the pop window.

What according to you makes you a good candidate for customer service or technical support job? | I already have a working experience in interacting with multiple customer and according to the situation we have to adjust. I have patience to listion the query of customer and giving him the best resolution in minimum time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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