Subject: Daily performance summary for LiveSalesman team for Jun 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 9 | 1 | 10
Sultan Motawa | 0 | 2 | 14 | 7 | 23
! Hassan Bin Saeed | 0 | 1 | 0 | 1 | 2
Abdullah Otaibi | 0 | 0 | 2 | 3 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 1 | 33 | 0 | 34
Ali hazzaa | 0 | 3 | 0 | 1 | 4
Asma Alotaibi | 0 | 4 | 20 | 3 | 27
Doaa Almutawa | 0 | 7 | 28 | 2 | 37
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 3 | 12 | 1 | 16
Jawaher Alfirdaws | 0 | 5 | 34 | 0 | 39
Sumayah Alfaifi | 0 | 6 | 28 | 3 | 37
taher Mohammad | 0 | 1 | 6 | 1 | 8
Wejdan Alotaibi | 0 | 11 | 30 | 3 | 44
Abdallah Ahmed | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 45 | 216 | 27 | 288

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 22
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 7
| | Delivery Status | 97
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
Customer Services Total | | | 142
Live Sales | Pre-Sale | Help in completing the order | 4
| | Help placing new order | 1
Live Sales Total | | | 5
PreSales | Other Enquiry | Offers | 24
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 3
PreSales Total | | | 29
Grand Total | | | 176

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 2 | 1 | 0 | 1 | 2 | 4 | 10
Doaa Almutawa | 9 | 2 | 0 | 1 | 1 | 10 | 23
Ali hazzaa | 2 | 1 | 0 | 4 | 1 | 33 | 41
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1 | 2
taher Mohammad | 5 | 0 | 2 | 2 | 0 | 3 | 12
Mohad Kmali | 5 | 2 | 0 | 1 | 1 | 3 | 12
Nourah Alfhaid | 1 | 1 | 1 | 1 | 1 | 1 | 6
Wejdan Alotaibi | 6 | 0 | 0 | 1 | 2 | 1 | 10
Abdullah Otaibi | 5 | 0 | 0 | 2 | 0 | 1 | 8
Jaber Almarri | 5 | 2 | 0 | 3 | 0 | 1 | 11
Khaled Sufian | 2 | 0 | 0 | 0 | 3 | 0 | 5
Abdullah Abuthnain | 1 | 0 | 0 | 1 | 3 | 0 | 5
Sultan Motawa | 7 | 2 | 1 | 3 | 1 | 0 | 14
Ali Ibraheem | 0 | 0 | 1 | 0 | 1 | 0 | 2
Abdallah Ahmed | 2 | 0 | 0 | 0 | 1 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jawaher Alfirdaws | 0 | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 59 | 15 | 5 | 21 | 17 | 60 | 177

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ali hazzaa | 2 | 1 | 0 | 0 | 0 | 2 | 5
Abdullah Abuthnain | 3 | 0 | 1 | 0 | 0 | 1 | 5
Nourah Alfhaid | 5 | 0 | 0 | 0 | 0 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 1 | 0 | 4
Jaber Almarri | 4 | 1 | 0 | 1 | 0 | 0 | 6
Hasan Nour | 0 | 0 | 1 | 1 | 0 | 0 | 2
Jawaher Alfirdaws | 1 | 1 | 0 | 1 | 0 | 0 | 3
Abdullah Otaibi | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 1 | 0 | 0 | 0 | 3
Khaled Sufian | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mohad Kmali | 1 | 1 | 1 | 0 | 0 | 0 | 3
Ali Ibraheem | 1 | 1 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 9 | 1 | 0 | 0 | 0 | 0 | 10
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 6 | 0 | 0 | 0 | 0 | 0 | 6
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 7 | 6 | 3 | 1 | 7 | 66

Please feel free to reach out for any further clarifications.