Subject: Daily performance summary for LiveSalesman team for Jun 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 09:01:29 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 40 | 1 | 7 | 0 | 11 | 59
Aws Adra | 0 | 2 | 16 | 0 | 6 | 24
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 4 | 22 | 0 | 2 | 28
Gaurav Payal | 0 | 6 | 28 | 0 | 0 | 34
Mohiuddin Lsm | 0 | 2 | 4 | 0 | 9 | 15
Waseem Ahemad . Khan | 0 | 2 | 4 | 0 | 1 | 7
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 2
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 40 | 17 | 81 | 4 | 29 | 171

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 1
| | Damage during delivery | 2
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 19
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refund for Other reason | 1
Customer Services Total | | | 48
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 2
No Answer Total | | | 6
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 1
| Policy Related | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 4
| | Pricing | 1
| | Product Specification | 27
PreSales Total | | | 46
Grand Total | | | 101

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 0 | 0 | 2
Jok Kuol | 20 | 0 | 0 | 0 | 0 | 0 | 20
Grand Total | 21 | 0 | 1 | 1 | 0 | 1 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 1 | 2 | 3 | 14 | 20
Waseem Ahemad . Khan | 4 | 2 | 3 | 2 | 0 | 11 | 22
Abu Sufian | 3 | 0 | 1 | 6 | 3 | 10 | 23
Jok Kuol | 1 | 1 | 0 | 3 | 4 | 8 | 17
Aws Adra | 1 | 0 | 1 | 1 | 0 | 5 | 8
Alhamzi Mohammed | 5 | 1 | 0 | 1 | 1 | 6 | 14
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 1 | 7 | 2 | 13
Gaurav Payal | 4 | 2 | 3 | 3 | 1 | 10 | 23
Mohiuddin Lsm | 3 | 2 | 0 | 3 | 1 | 1 | 10
Grand Total | 23 | 8 | 10 | 22 | 20 | 67 | 150

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 6 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 10 | 10
Jok Kuol | 0 | 0 | 1 | 1 | 1 | 1 | 4
Waseem Ahemad . Khan | 3 | 0 | 1 | 3 | 4 | 3 | 14
Hasan Nour | 2 | 3 | 1 | 2 | 1 | 2 | 11
Aws Adra | 3 | 1 | 1 | 0 | 0 | 1 | 6
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 1 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 4 | 4 | 6 | 8 | 24 | 63

Please feel free to reach out for any further clarifications.