Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 11:41:58 -0400

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (+91) 9649406547
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pandav nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, will check for the internet connection and possible internet connectivity outage. Furthermore, if the internet connection is good, the will try to reopen the website. it should work. Even then , if it doesnot work, then will check for the Website server outage
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on bluetooth speaker, then turning on mobile bluetooth. search for the speaker name and tap to connect

What according to you makes you a good candidate for customer service or technical support job?

understanding the customer's requirement, listening to them carefully. try to resolve all the issue with best effort.
apologise for the inconvenience caused

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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