Subject: Tech Support Candidate - Apoorv Bhandari
From: Apoorv Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 10:52:20 -0400

| | Tech Support Test

Name | Apoorv Bhandari
E-mail | [email-masked]
Phone Number | (+91) 8077539126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi mayur vihar phase 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop support engineer | 6 july | 19k
Previous Employer 1 | Infopro | Desktop support engineer | 28 August | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- try to restart the system and then again try to open the site.
2- try to remove all the cache and cookies data stored by the web browser.
3- check the internet connection whether it's properly connected or not.
4- try to open the website from another browser {might be possible the website portals are down}
5- might be possible that DNS server not responding properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth on your mobile phone.
Then make sure speakers Bluetooth are open or not.
Then search for the name of the speaker in the mobile phone and connect it.

What according to you makes you a good candidate for customer service or technical support job?

I have total relevant experience of 2.2 years.
I have handled both the domestic and international clients
Hands on experience of all the basic troubleshooting of hardware and windows OS, also have good command of networkingm

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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