Subject: Tech Support Candidate - Anmol Arora Anmol
From: Anmol Arora Anmol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 09:58:05 -0400

| | Tech Support Test

Name | Anmol Arora Anmol
E-mail | [email-masked]
Phone Number | (+91) 9871016509
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat Junior | Curriculum Support Associate (Technical) | 18-04-2022 | 26000
Previous Employer 1 | Robospecies Technologies Pvt Ltd | Innovation Engineer | 29-01-2021 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check the internet connection is working or not.

2) Check using another browser ,try to open the same website with another one.

3) if still same issue, try to clear the catch files like cookies and past history so that you get a refreshed tab for your surfing.

4) if still problem not solved, wait for some time and check back later , sometimes website down for temporary reasons.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn ON the Bluetooth of your phone as well as your Bluetooth speaker.

2) check your phone Bluetooth if you are getting the name of your Bluetooth speaker in the search results.

3) Remember to turn on the visibility for better connection.

4) If you find the name of the speaker click kn it to pair with it.

5) pair using a password for an example -1234

6) connect and enjoy.

What according to you makes you a good candidate for customer service or technical support job?

As I am an Electronic and Communication Engineer and having technical expertise in the field of coding languages and as well as costumer service support.
I found this job role is perfect fit for myself.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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