Subject: Tech Support Candidate - Shaswat singh
From: Shaswat singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 03:28:13 -0400

| | Tech Support Test

Name | Shaswat singh
E-mail | [email-masked]
Phone Number | (+91) 7903733651
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

OR

2. Make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in , then push Enter or Return

Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

Make sure search results load properly.

Example Google Search Results
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Turn on Bluetooth of the device.
Step 2:- Turn on Bluetooth of the phone form
notification bar or going through the
setting of your phone
Step 3:- Search the device name
Step 4:- Then connect with device and pair then.

This is how Bluetooth device connected to your phone

What according to you makes you a good candidate for customer service or technical support job? | “I decided to go into technical support because I've done BCA(bachelor in computer application) and I've MBA so can read or understand customers point views. I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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