Subject: Tech Support Candidate - Mohammad Arib Husain
From: Mohammad Arib Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 01:50:07 -0400

| | Tech Support Test

Name | Mohammad Arib Husain
E-mail | [email-masked]
Phone Number | (+91) 9654280103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support Executive | | 27580
Previous Employer 1 | Disano Illuminazione | Lighting Design Engineer | 30/sept/2020 | 20000
Previous Employer 2 | Debbas Group | Technical support | 31/March/2021 | 23560

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll make sure that my internet is working properly. Check the wire connections in router as well as Lan connected to my System..if internet is working properly I'll troubleshoot my web browser by clearing the cache and cookies of the website..if still not able to reach the website then it might be the high traffic packets on the website that the reason of the why I'm not able to get through the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker, click on the setting tap from the app launcher then Bluetooth after search for new device its pops up the name of your Bluetooth speaker then click on it and its get connected.
What according to you makes you a good candidate for customer service or technical support job? | Adapting the customer question.. Active listening, noding when they telling there problem, understanding the problem with good knowledge of technical..give the right and fast resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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