Subject: Daily performance summary for LiveSalesman team for Jun 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 3 | 0 | 3 | 6
taher Mohammad | 0 | 6 | 5 | 6 | 17
Abdullah Otaibi | 0 | 0 | 3 | 1 | 4
Sultan Motawa | 0 | 3 | 11 | 4 | 18
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 1 | 0 | 1 | 2
Abdullah Abuthnain | 0 | 2 | 60 | 1 | 63
Ali Ibraheem | 0 | 1 | 0 | 0 | 1
Doaa Almutawa | 0 | 1 | 20 | 10 | 31
Jaber Almarri | 0 | 2 | 34 | 4 | 40
Khaled Sufian | 0 | 6 | 0 | 0 | 6
Mohad Kmali | 0 | 2 | 11 | 7 | 20
Nourah Alfhaid | 0 | 4 | 35 | 1 | 40
Sumayah Alfaifi | 0 | 2 | 24 | 2 | 28
Wejdan Alotaibi | 0 | 8 | 23 | 3 | 34
Grand Total | 0 | 43 | 226 | 43 | 312

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 1
| | Delivery Status | 83
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 4
Customer Services Total | | | 122
Live Sales | Pre-Sale | Help in completing the order | 9
Live Sales Total | | | 9
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 24
| Product Related | Product Specification | 3
PreSales Total | | | 27
Grand Total | | | 164

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 1 | 1 | 1 | 1 | 1 | 4 | 9
Doaa Almutawa | 9 | 2 | 0 | 1 | 1 | 10 | 23
Ali hazzaa | 3 | 0 | 3 | 5 | 1 | 38 | 50
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Wejdan Alotaibi | 4 | 0 | 0 | 1 | 2 | 2 | 9
taher Mohammad | 9 | 1 | 2 | 2 | 1 | 3 | 18
Mohad Kmali | 5 | 2 | 1 | 0 | 1 | 3 | 12
Jaber Almarri | 11 | 0 | 0 | 3 | 0 | 2 | 16
Nourah Alfhaid | 3 | 1 | 0 | 1 | 0 | 1 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 6 | 0 | 2 | 1 | 0 | 1 | 10
Khaled Sufian | 4 | 0 | 0 | 0 | 3 | 0 | 7
Abdullah Abuthnain | 1 | 0 | 1 | 2 | 2 | 0 | 6
Sultan Motawa | 2 | 4 | 2 | 1 | 1 | 0 | 10
Ali Ibraheem | 0 | 1 | 0 | 1 | 1 | 0 | 3
Abdallah Ahmed | 3 | 0 | 0 | 1 | 1 | 0 | 5
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 70 | 12 | 12 | 21 | 15 | 68 | 198

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 2 | 0 | 0 | 0 | 0 | 2 | 4
Abdullah Abuthnain | 2 | 0 | 2 | 0 | 0 | 1 | 5
Nourah Alfhaid | 7 | 0 | 0 | 0 | 0 | 1 | 8
Jaber Almarri | 8 | 0 | 0 | 1 | 0 | 0 | 9
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 4 | 1 | 0 | 2 | 0 | 0 | 7
Jawaher Alfirdaws | 1 | 1 | 1 | 0 | 0 | 0 | 3
! Hassan Bin Saeed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 1 | 0 | 0 | 0 | 2
Khaled Sufian | 8 | 0 | 1 | 0 | 0 | 0 | 9
Ali Ibraheem | 6 | 0 | 0 | 0 | 0 | 0 | 6
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 6 | 0 | 0 | 0 | 0 | 0 | 6
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 53 | 2 | 6 | 4 | 0 | 7 | 72

Please feel free to reach out for any further clarifications.