Subject: Daily performance summary for LiveSalesman team for Jun 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 09:01:31 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 8 | 0 | 1 | 14
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 3 | 3 | 29 | 0 | 4 | 39
Alhamzi Mohammed | 1 | 3 | 22 | 0 | 3 | 29
Jok Kuol | 11 | 0 | 0 | 0 | 1 | 12
Malek Hosan | 2 | 0 | 0 | 9 | 0 | 11
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 3
Aws Adra | 0 | 1 | 12 | 0 | 5 | 18
Gaurav Payal | 0 | 4 | 27 | 0 | 0 | 31
Waseem Ahemad . Khan | 0 | 1 | 4 | 0 | 8 | 13
Mohiuddin Lsm | 0 | 0 | 3 | 0 | 3 | 6
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 25 | 12 | 105 | 9 | 25 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 1
| | Delivery Status | 22
| | Missing items\parts | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Refunds after Return | 1
Customer Services Total | | | 49
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
| | No Answer | 4
No Answer Total | | | 6
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 1
| | Offers | 2
| Product Related | (blank) | 5
| | Combo | 1
| | Pricing | 2
| | Product Specification | 37
PreSales Total | | | 50
Grand Total | | | 105

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 1 | 0 | 0 | 4
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 14 | 0 | 0 | 1 | 0 | 0 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 2 | 2 | 2 | 13 | 19
Waseem Ahemad . Khan | 4 | 3 | 1 | 2 | 0 | 10 | 20
Abu Sufian | 1 | 0 | 2 | 8 | 0 | 11 | 22
Jok Kuol | 0 | 1 | 0 | 3 | 4 | 9 | 17
Aws Adra | 1 | 1 | 1 | 0 | 0 | 5 | 8
Alhamzi Mohammed | 7 | 0 | 0 | 0 | 1 | 6 | 14
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 7 | 2 | 14
Gaurav Payal | 2 | 3 | 3 | 3 | 0 | 10 | 21
Mohiuddin Lsm | 3 | 2 | 1 | 2 | 1 | 1 | 10
Grand Total | 21 | 11 | 10 | 21 | 15 | 67 | 145

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 6 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 10 | 10
Jok Kuol | 0 | 0 | 1 | 1 | 1 | 1 | 4
Waseem Ahemad . Khan | 3 | 1 | 0 | 3 | 4 | 6 | 17
Hasan Nour | 3 | 2 | 0 | 2 | 0 | 2 | 9
Aws Adra | 1 | 2 | 0 | 0 | 0 | 1 | 4
Hadeel talal Alshukri | 0 | 0 | 1 | 0 | 1 | 0 | 2
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 1 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 7 | 2 | 6 | 7 | 27 | 61

Please feel free to reach out for any further clarifications.