Subject: Tech Support Candidate - Amol Patil
From: Amol Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 23:29:44 -0400

| | Tech Support Test

Name | Amol Patil
E-mail | [email-masked]
Phone Number | (+91) 9096802702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atos | Associate | 5th August | 16000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network connection, check by reopening the browser tab, clear the cache history and temp files,
Try to reset the browser and relaunch again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON blue tooth over both the devices. Go to Bluetooth option in phone search for Bluetooth devices available to pair.
Select the Bluetooth device with name.
Click on pair option.

What according to you makes you a good candidate for customer service or technical support job? | Good experience in handling end users over the globe.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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