Subject: Tech Support Candidate - KANCHAN YADAV
From: KANCHAN YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 10:59:18 -0400

| | Tech Support Test

Name | KANCHAN YADAV
E-mail | [email-masked]
Phone Number | (0532) 7303910407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer pvt ltd | Senior customer support executive | 4-June 2022 | 25000
Previous Employer 1 | Ienergizer pvt LTD | Technical support executive | 2-Feb-2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the website address for typos.
2. Make sure internet is connected.
3. Make sure internet is connection is working normal. 4. Contact to website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down screen from the top.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If not paired before, check available device or tap more.
4. Tap the name of the Bluetooth device and follow the instructions.

What according to you makes you a good candidate for customer service or technical support job?

1.Must have strong communication skills.
2. Must have patience to listen customer's issue in the product.
3. Learning skills to grab the information.
4. Problem solving skills - must resolve customer problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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