Subject: Tech Support Candidate - Akshay sharma
From: Akshay sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 09:15:34 -0400

| | Tech Support Test

Name | Akshay sharma
E-mail | [email-masked]
Phone Number | (91) 8375958090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | 17000
Previous Employer 1 | na | na | na | 29000
Previous Employer 2 | na | na | na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | device must be needed a network troubleshooting if that doesnt work then we should check internet
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first turn on device then click bluetooth button if there is any then go to phone open bluetooth settings and connect to bluetooth there must be a name of that bluetooth device
What according to you makes you a good candidate for customer service or technical support job? | who resolve their problem
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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