Subject: Tech Support Candidate - khushbu saroj
From: khushbu saroj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 05:07:01 -0400

| | Tech Support Test

Name | khushbu saroj
E-mail | [email-masked]
Phone Number | (91) 8788302753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | looking for job | | |
Previous Employer 1 | Techsrow | technical support | may2022 | 38000
Previous Employer 2 | PHN technology pvt | developer trainer | june 2021 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check with internet connection
2)check with other online websites.
3) remove LAN cable once and connect back again.
4)restart the router once .
5) check the IP address
6)check-in network connect once again.
7)Try the website (www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn on the Bluetooth of your speaker
2)Turn on the Bluetooth of your mobile device
3)In mobile check with the available device
4)In an available device, the name of your Bluetooth speaker will be paired with that.

What according to you makes you a good candidate for customer service or technical support job?

The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |