Subject: Daily performance summary for LiveSalesman team for Jun 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 2 | 8 | 7 | 17
taher Mohammad | 0 | 8 | 20 | 5 | 33
Karim Asklany | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 9 | 32 | 0 | 41
Jok Kuol | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 1 | 2 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 0 | 0 | 2
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 7 | 44 | 2 | 53
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 2 | 0 | 0 | 2
Abdallah Ahmed | 0 | 13 | 0 | 8 | 21
Ali Ibraheem | 0 | 5 | 34 | 0 | 39
Jaber Almarri | 0 | 9 | 25 | 6 | 40
Khaled Sufian | 0 | 11 | 17 | 3 | 31
Mohad Kmali | 0 | 5 | 0 | 0 | 5
Wejdan Alotaibi | 0 | 7 | 27 | 1 | 35
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 81 | 209 | 34 | 325

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 56
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 7
| | Delivery Status | 103
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Return Request Initiation | 1
Customer Services Total | | | 192
Live Sales | Pre-Sale | Help in completing the order | 17
| | Help placing new order | 5
Live Sales Total | | | 22
Mattress Related Total | | | 1
No Answer Total | | | 2
Mattress Related | (blank) | (blank) | 1
No Answer | | (blank) | 2
PreSales | | (blank) | 6
| Product Related | Product Specification | 1
PreSales Total | | | 7
Grand Total | | | 224

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 1 | 3 | 1 | 1 | 37 | 43
Asma Alotaibi | 4 | 0 | 1 | 2 | 0 | 4 | 11
Doaa Almutawa | 3 | 3 | 2 | 0 | 3 | 9 | 20
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Wejdan Alotaibi | 1 | 0 | 0 | 2 | 1 | 2 | 6
taher Mohammad | 5 | 2 | 1 | 0 | 2 | 3 | 13
Mohad Kmali | 3 | 1 | 2 | 0 | 1 | 3 | 10
Khaled Sufian | 3 | 0 | 0 | 1 | 2 | 1 | 7
Jaber Almarri | 8 | 0 | 2 | 3 | 0 | 2 | 15
Nourah Alfhaid | 0 | 1 | 1 | 1 | 0 | 1 | 4
Abdallah Ahmed | 3 | 0 | 0 | 1 | 1 | 1 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 6 | 0 | 2 | 1 | 0 | 1 | 10
Abdullah Abuthnain | 0 | 0 | 3 | 2 | 1 | 0 | 6
Sultan Motawa | 2 | 3 | 2 | 1 | 1 | 0 | 9
Ali Ibraheem | 0 | 1 | 1 | 1 | 2 | 0 | 5
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 0 | 2
Jawaher Alfirdaws | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 14 | 20 | 17 | 15 | 68 | 176

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 3 | 4
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 8 | 0 | 0 | 0 | 0 | 2 | 10
Wejdan Alotaibi | 2 | 1 | 0 | 0 | 0 | 1 | 4
Jaber Almarri | 12 | 1 | 2 | 1 | 0 | 0 | 16
taher Mohammad | 5 | 0 | 0 | 2 | 0 | 0 | 7
Hasan Nour | 1 | 1 | 0 | 2 | 0 | 0 | 4
Mohad Kmali | 4 | 1 | 1 | 1 | 0 | 0 | 7
Abdullah Abuthnain | 0 | 2 | 1 | 0 | 0 | 0 | 3
Jawaher Alfirdaws | 4 | 0 | 1 | 0 | 0 | 0 | 5
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 9 | 0 | 0 | 0 | 0 | 0 | 9
Abdullah Otaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Khaled Sufian | 8 | 0 | 0 | 0 | 0 | 0 | 8
Sumayah Alfaifi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 64 | 8 | 5 | 6 | 0 | 8 | 91

Please feel free to reach out for any further clarifications.