Subject: RE: Daily performance summary for LiveSalesman team for Jun 11th, 2022
From: Hasan Razakhan <[email-masked]>
To: HB report <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Yahia Taha <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 12 Jun 2022 07:36:28 +0000

@Yahia Taha<mailto:[email-masked]> - When can we see these aging ticket cleared?
Can you pls speed-up, let me know for assistance required.

Thanks & Regards

Hasan Raza Khan
Inventory Controller
Home Box - KSA
Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: HB report <[email-masked]>
Sent: Sunday, June 12, 2022 6:35 AM
To: [email-masked]; [email-masked]; Yahia Taha <[email-masked]>; Faizal Maradeya <[email-masked]>; [email-masked]; [email-masked]; Hasan Razakhan <[email-masked]>; [email-masked]
Subject: Daily performance summary for LiveSalesman team for Jun 11th, 2022

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Please find listed below the performance data for the LiveSalesman team for Jun 11th, 2022.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook KSA HB
HomeBox KSA
Whatsapp resolved
Whatsapp open
Grand Total
Jok Kuol
0
0
0
0
0
Aws Adra
0
0
0
0
0
Mohad Kmali
0
6
0
0
6
taher Mohammad
0
12
20
3
35
Abdullah Otaibi
0
4
5
0
9
Ali hazzaa
0
1
0
0
1
Hasan Nour
1
1
0
0
2
Alhamzi Mohammed
0
0
0
0
0
Mosab Mohammed Abdalla Nasreldin
0
1
0
0
1
Abu Sufian
0
0
0
0
0
Waseem Ahemad . Khan
0
0
0
0
0
Abdallah Ahmed
0
4
0
2
6
Ali Ibraheem
0
7
15
1
23
Asma Alotaibi
0
4
40
3
47
Doaa Almutawa
0
1
0
0
1
Hamza.abuazzam Nouri Abuazzam
0
1
0
0
1
Jaber Almarri
0
14
35
1
50
Jawaher Alfirdaws
0
6
43
1
50
Nourah Alfhaid
0
3
34
0
37
Wejdan Alotaibi
0
5
31
0
36
Khaled Sufian
0
0
0
1
1
Grand Total
1
70
223
12
306

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
(blank)
(blank)
21
Delivery Related
Day of Delivery - Status
6
Delayed Delivery (Furniture)
9
Delayed Delivery (HH)
6
Delivery Status
96
Product Complaint
Complaint within Warranty
12
Refunds and Cancelations
Return item not received
1
Customer Services Total
151
Live Sales
Pre-Sale
Help in completing the order
22
Help placing new order
2
Live Sales Total
24
No Answer Total
3
No Answer
No Answer
No Answer
3
PreSales
(blank)
(blank)
1
Product Related
Pricing
3
PreSales Total
4
Grand Total
182

  *   Total count of ageing for Facebook KSA HB:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Jok Kuol
0
1
0
0
0
0
1
Amir Aziz
1
0
0
0
0
0
1
Hasan Nour
1
0
0
0
0
0
1
Grand Total
2
1
0
0
0
0
3

  *   Total count of ageing for Whatsapp open:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ali hazzaa
1
2
4
2
0
43
52
Asma Alotaibi
5
1
0
2
0
4
12
Doaa Almutawa
6
1
1
2
1
8
19
! Hassan Saeed
0
0
0
0
0
1
1
Malek Hosan
0
0
0
0
0
1
1
Wejdan Alotaibi
0
0
0
4
0
1
5
taher Mohammad
6
1
2
1
3
1
14
Mohad Kmali
2
2
1
0
1
5
11
Khaled Sufian
0
1
0
1
2
2
6
Mosab Mohammed Abdalla Nasreldin
0
0
0
0
0
1
1
Jaber Almarri
1
1
3
2
1
2
10
Abdallah Ahmed
2
0
2
1
0
1
6
Jawaher Alfirdaws
1
1
0
0
0
1
3
Nourah Alfhaid
1
1
3
0
1
1
7
Syed Ataullah
0
0
0
0
0
1
1
Abdullah Otaibi
0
3
0
1
0
1
5
Abdullah Abuthnain
0
3
1
2
1
0
7
Sultan Motawa
5
3
1
1
0
0
10
Ali Ibraheem
3
2
0
1
0
0
6
Hasan Nour
1
1
0
1
0
0
3
Grand Total
34
23
18
21
10
74
180

  *   Total count of ageing for Emails:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ali hazzaa
1
0
0
0
0
3
4
Asma Alotaibi
1
0
0
0
0
3
4
Nourah Alfhaid
4
0
0
0
0
3
7
Wejdan Alotaibi
3
2
0
0
0
2
7
Abdullah Abuthnain
0
4
0
0
1
0
5
Jaber Almarri
13
3
2
1
1
0
20
Ali Ibraheem
8
0
0
1
0
0
9
Mohiuddin Lsm
0
0
0
1
0
0
1
Khaled Sufian
0
0
0
1
0
0
1
taher Mohammad
2
0
1
1
0
0
4
Hasan Nour
0
1
1
0
0
0
2
Mohad Kmali
4
2
3
0
0
0
9
Jawaher Alfirdaws
5
1
0
0
0
0
6
! Hassan Saeed
0
1
0
0
0
0
1
Doaa Almutawa
0
1
0
0
0
0
1
Hamza.abuazzam Nouri Abuazzam
1
1
0
0
0
0
2
Sumayah Alfaifi
3
0
0
0
0
0
3
Abdallah Ahmed
1
0
0
0
0
0
1
Abdullah Otaibi
2
0
0
0
0
0
2
Grand Total
48
16
7
5
2
11
89

Please feel free to reach out for any further clarifications.
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