Subject: Daily performance summary for LiveSalesman team for Jun 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Jun 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 6 | 0 | 0 | 6
taher Mohammad | 0 | 12 | 20 | 3 | 35
Abdullah Otaibi | 0 | 4 | 5 | 0 | 9
Ali hazzaa | 0 | 1 | 0 | 0 | 1
Hasan Nour | 1 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 4 | 0 | 2 | 6
Ali Ibraheem | 0 | 7 | 15 | 1 | 23
Asma Alotaibi | 0 | 4 | 40 | 3 | 47
Doaa Almutawa | 0 | 1 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 14 | 35 | 1 | 50
Jawaher Alfirdaws | 0 | 6 | 43 | 1 | 50
Nourah Alfhaid | 0 | 3 | 34 | 0 | 37
Wejdan Alotaibi | 0 | 5 | 31 | 0 | 36
Khaled Sufian | 0 | 0 | 0 | 1 | 1
Grand Total | 1 | 70 | 223 | 12 | 306

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 21
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 6
| | Delivery Status | 96
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Return item not received | 1
Customer Services Total | | | 151
Live Sales | Pre-Sale | Help in completing the order | 22
| | Help placing new order | 2
Live Sales Total | | | 24
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 1
| Product Related | Pricing | 3
PreSales Total | | | 4
Grand Total | | | 182

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 2 | 4 | 2 | 0 | 43 | 52
Asma Alotaibi | 5 | 1 | 0 | 2 | 0 | 4 | 12
Doaa Almutawa | 6 | 1 | 1 | 2 | 1 | 8 | 19
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 0 | 0 | 0 | 4 | 0 | 1 | 5
taher Mohammad | 6 | 1 | 2 | 1 | 3 | 1 | 14
Mohad Kmali | 2 | 2 | 1 | 0 | 1 | 5 | 11
Khaled Sufian | 0 | 1 | 0 | 1 | 2 | 2 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 1 | 1 | 3 | 2 | 1 | 2 | 10
Abdallah Ahmed | 2 | 0 | 2 | 1 | 0 | 1 | 6
Jawaher Alfirdaws | 1 | 1 | 0 | 0 | 0 | 1 | 3
Nourah Alfhaid | 1 | 1 | 3 | 0 | 1 | 1 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 3 | 0 | 1 | 0 | 1 | 5
Abdullah Abuthnain | 0 | 3 | 1 | 2 | 1 | 0 | 7
Sultan Motawa | 5 | 3 | 1 | 1 | 0 | 0 | 10
Ali Ibraheem | 3 | 2 | 0 | 1 | 0 | 0 | 6
Hasan Nour | 1 | 1 | 0 | 1 | 0 | 0 | 3
Grand Total | 34 | 23 | 18 | 21 | 10 | 74 | 180

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 3 | 4
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 3 | 4
Nourah Alfhaid | 4 | 0 | 0 | 0 | 0 | 3 | 7
Wejdan Alotaibi | 3 | 2 | 0 | 0 | 0 | 2 | 7
Abdullah Abuthnain | 0 | 4 | 0 | 0 | 1 | 0 | 5
Jaber Almarri | 13 | 3 | 2 | 1 | 1 | 0 | 20
Ali Ibraheem | 8 | 0 | 0 | 1 | 0 | 0 | 9
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 2 | 0 | 1 | 1 | 0 | 0 | 4
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mohad Kmali | 4 | 2 | 3 | 0 | 0 | 0 | 9
Jawaher Alfirdaws | 5 | 1 | 0 | 0 | 0 | 0 | 6
! Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 48 | 16 | 7 | 5 | 2 | 11 | 89

Please feel free to reach out for any further clarifications.