Subject: Daily performance summary for LiveSalesman team for Jun 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Jun 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 23 | 0 | 5 | 0 | 3 | 31
Aws Adra | 0 | 2 | 16 | 0 | 1 | 19
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 5 | 6
Alhamzi Mohammed | 1 | 2 | 21 | 0 | 0 | 24
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 4 | 10
Abu Sufian | 0 | 5 | 38 | 0 | 0 | 43
Waseem Ahemad . Khan | 0 | 1 | 28 | 0 | 4 | 33
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 31 | 10 | 108 | 0 | 17 | 166

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 22
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 12
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
Customer Services Total | | | 47
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | (blank) | 2
PreSales | (blank) | (blank) | 9
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 3
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 3
| | Combo | 1
| | Product Specification | 25
PreSales Total | | | 45
Grand Total | | | 95

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 10 | 1 | 1 | 0 | 0 | 0 | 12
Abu Sufian | 0 | 3 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 17 | 2 | 0 | 0 | 0 | 0 | 19
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 6 | 1 | 0 | 0 | 0 | 35

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 2 | 0 | 2 | 1 | 13 | 18
Waseem Ahemad . Khan | 4 | 2 | 1 | 1 | 0 | 10 | 18
Jok Kuol | 1 | 0 | 2 | 3 | 2 | 7 | 15
Alhamzi Mohammed | 2 | 1 | 2 | 1 | 1 | 7 | 14
Aws Adra | 1 | 1 | 0 | 0 | 1 | 5 | 8
Abu Sufian | 2 | 2 | 5 | 6 | 4 | 6 | 25
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 6 | 3 | 2 | 13
Gaurav Payal | 3 | 2 | 3 | 2 | 0 | 12 | 22
Mohiuddin Lsm | 2 | 2 | 3 | 1 | 1 | 0 | 9
Grand Total | 16 | 12 | 17 | 22 | 13 | 62 | 142

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 5 | 6
Syed Ataullah | 0 | 0 | 1 | 0 | 1 | 8 | 10
Waseem Ahemad . Khan | 4 | 0 | 4 | 2 | 3 | 6 | 19
Jok Kuol | 1 | 1 | 1 | 2 | 0 | 2 | 7
Hasan Nour | 6 | 0 | 2 | 0 | 0 | 1 | 9
Aws Adra | 4 | 0 | 0 | 0 | 0 | 1 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 1 | 1 | 4
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 1 | 0 | 3
Hadeel talal Alshukri | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 2 | 8 | 5 | 7 | 25 | 65

Please feel free to reach out for any further clarifications.