Subject: Daily performance summary for LiveSalesman team for Jun 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jun 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 3 | 5 | 3 | 11
taher Mohammad | 0 | 4 | 4 | 2 | 10
Sultan Motawa | 0 | 0 | 6 | 4 | 10
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 1 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 1 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 7 | 0 | 1 | 8
Ali Ibraheem | 0 | 3 | 1 | 0 | 4
Asma Alotaibi | 0 | 2 | 16 | 3 | 21
Jawaher Alfirdaws | 0 | 3 | 25 | 0 | 28
Nourah Alfhaid | 0 | 3 | 15 | 1 | 19
Doaa Almutawa | 0 | 0 | 27 | 3 | 30
Grand Total | 2 | 27 | 99 | 17 | 145

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 2
| | Delivery Status | 32
| Refunds and Cancelations | Cancelation | 2
| | Return item not received | 1
Customer Services Total | | | 57
Live Sales | Pre-Sale | Help in completing the order | 5
Live Sales Total | | | 5
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 26
| | Store Location | 1
| Product Related | Product Specification | 3
PreSales Total | | | 30
Grand Total | | | 96

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 2 | 2 | 1 | 1 | 0 | 1 | 7
Ali hazzaa | 1 | 3 | 1 | 1 | 1 | 41 | 48
Asma Alotaibi | 5 | 1 | 0 | 2 | 1 | 3 | 12
Doaa Almutawa | 8 | 2 | 0 | 2 | 2 | 7 | 21
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 7 | 3 | 1 | 0 | 3 | 1 | 15
Mohad Kmali | 4 | 1 | 0 | 0 | 1 | 6 | 12
Khaled Sufian | 0 | 0 | 0 | 2 | 2 | 1 | 5
Jaber Almarri | 2 | 0 | 3 | 0 | 3 | 1 | 9
Nourah Alfhaid | 1 | 2 | 1 | 1 | 0 | 1 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 1 | 1 | 1 | 0 | 0 | 1 | 4
Hasan Nour | 1 | 1 | 0 | 2 | 0 | 0 | 4
Sultan Motawa | 7 | 2 | 1 | 1 | 0 | 0 | 11
Abdallah Ahmed | 1 | 1 | 2 | 1 | 0 | 0 | 5
Wejdan Alotaibi | 0 | 0 | 0 | 4 | 0 | 0 | 4
Abdullah Abuthnain | 1 | 3 | 0 | 2 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 44 | 23 | 11 | 19 | 13 | 66 | 176

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 2 | 0 | 0 | 0 | 3 | 7
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 4 | 1 | 0 | 0 | 0 | 3 | 8
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 1 | 4
taher Mohammad | 0 | 0 | 2 | 0 | 1 | 0 | 3
Abdullah Abuthnain | 5 | 2 | 1 | 0 | 1 | 0 | 9
Jaber Almarri | 2 | 3 | 1 | 0 | 1 | 0 | 7
Mohad Kmali | 5 | 4 | 1 | 0 | 1 | 0 | 11
Ali Ibraheem | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 2 | 0 | 0 | 0 | 3
Jawaher Alfirdaws | 3 | 1 | 0 | 0 | 0 | 0 | 4
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 36 | 13 | 8 | 2 | 4 | 10 | 73

Please feel free to reach out for any further clarifications.