Subject: Daily performance summary for LiveSalesman team for Jun 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jun 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 2 | 10 | 0 | 2 | 20
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 25 | 0 | 4 | 0 | 6 | 35
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 7 | 7
Abu Sufian | 2 | 3 | 28 | 0 | 0 | 33
Gaurav Payal | 0 | 3 | 13 | 0 | 0 | 16
Mohiuddin Lsm | 0 | 6 | 19 | 0 | 6 | 31
Aws Adra | 0 | 0 | 10 | 0 | 3 | 13
Waseem Ahemad . Khan | 0 | 0 | 6 | 0 | 4 | 10
Malek Hosan | 0 | 0 | 0 | 8 | 2 | 10
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 34 | 14 | 90 | 8 | 30 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | (blank) | 3
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delivery Status | 22
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 51
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 10
| Other Enquiry | (blank) | 5
| | Offers | 3
| | Store Availability | 2
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 2
| | Combo | 1
| | Pricing | 1
| | Product Specification | 33
PreSales Total | | | 60
Grand Total | | | 114

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 1 | 2 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 13 | 0 | 0 | 0 | 0 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 24 | 2 | 0 | 0 | 0 | 0 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 1 | 0 | 5 | 1 | 13 | 21
Waseem Ahemad . Khan | 4 | 2 | 0 | 0 | 0 | 9 | 15
Jok Kuol | 2 | 1 | 1 | 4 | 1 | 7 | 16
Alhamzi Mohammed | 2 | 0 | 2 | 1 | 1 | 6 | 12
Abu Sufian | 3 | 4 | 6 | 3 | 4 | 7 | 27
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 3 | 7 | 0 | 2 | 17
Aws Adra | 3 | 1 | 0 | 0 | 1 | 4 | 9
Gaurav Payal | 5 | 3 | 1 | 1 | 3 | 9 | 22
Mohiuddin Lsm | 6 | 5 | 0 | 1 | 1 | 0 | 13
Grand Total | 31 | 17 | 13 | 22 | 12 | 57 | 152

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 5 | 6
Syed Ataullah | 0 | 0 | 1 | 0 | 1 | 6 | 8
Waseem Ahemad . Khan | 2 | 5 | 1 | 2 | 2 | 6 | 18
Jok Kuol | 2 | 0 | 1 | 1 | 0 | 1 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 8 | 0 | 3 | 0 | 0 | 1 | 12
Aws Adra | 5 | 2 | 0 | 0 | 0 | 2 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohiuddin Lsm | 2 | 0 | 0 | 2 | 0 | 0 | 4
Hadeel talal Alshukri | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 8 | 6 | 5 | 5 | 23 | 67

Please feel free to reach out for any further clarifications.