Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 11:49:37 -0400

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 9729276201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior representative tech support | 17 mar 2022 | 19500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will check the internet connection is in working condition.
Then we will ping the website in command prompt to check wheather website is down or not by checking packet loss
Try to change the browser
Then restart the computer and then check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker to set it to Bluetooth pairing mode
Turn on the Bluetooth on mobile and select the name of speaker
Grant permission and connect

What according to you makes you a good candidate for customer service or technical support job? | I have the skills to take day to day new challenges about the devices as even we are working in tech support for 10 years then also some problems arise which needs special research and resolving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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