Subject: Tech Support Candidate - Rahul Nishad
From: Rahul Nishad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 06:45:59 -0400

| | Tech Support Test

Name | Rahul Nishad
E-mail | [email-masked]
Phone Number | (+91) 9792932933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Prayagraj,Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
programming languages

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wordscloud | Database Management Intern | 31/10/2020 | 14000
Previous Employer 2 | Shivani Hero Motocorp | System Engineer | 29/04/2022 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check that," Is my system  connected with a proper internet or not"?
2. I will check my internet browser whether it is up
to date or not?
if everything is correct from my end then i will collect information from other gadget about the website that is it working currently or not?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth of the speaker.
Open the bluetooth of your mobile phone and press pair a new device from your mobile and it will start searching the new device available in near by.A list of all bluetooth devices will be displayed in your mobile screen,from those list find bluetooth speaker name and press on that name it will  connect it with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | A person who can communicate and with the other person, understand the clients query and respond him with a proper solution in a layman term so that the client can understand it easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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