Subject: Daily performance summary for LiveSalesman team for Jun 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 1 | 8 | 3 | 12
taher Mohammad | 0 | 2 | 36 | 3 | 41
Mohad Kmali | 0 | 5 | 0 | 1 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 2 | 47 | 1 | 50
Ali hazzaa | 0 | 5 | 2 | 1 | 8
Ali Ibraheem | 0 | 2 | 9 | 2 | 13
Asma Alotaibi | 0 | 2 | 43 | 6 | 51
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 3 | 0 | 1 | 4
Jawaher Alfirdaws | 0 | 4 | 22 | 1 | 27
Nourah Alfhaid | 0 | 4 | 22 | 1 | 27
Sumayah Alfaifi | 0 | 4 | 26 | 0 | 30
Doaa Almutawa | 0 | 0 | 12 | 4 | 16
Grand Total | 0 | 35 | 227 | 24 | 286

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 17
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 2
| | Delivery Status | 53
| | Partial Delivery | 2
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 11
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 104
Live Sales | Pre-Sale | Help in completing the order | 32
| | Help placing new order | 1
| | Promotion guide | 1
Live Sales Total | | | 34
No Answer | (blank) | (blank) | 1
No Answer Total | | | 8
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 12
| | Store Availability | 1
| | Website/App Issues | 1
| Product Related | Product Specification | 1
PreSales Total | | | 16
Grand Total | | | 162

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 4 | 1 | 0 | 1 | 0 | 1 | 7
Ali hazzaa | 1 | 1 | 1 | 1 | 5 | 34 | 43
Asma Alotaibi | 8 | 0 | 1 | 1 | 1 | 3 | 14
Doaa Almutawa | 8 | 1 | 0 | 2 | 2 | 7 | 20
! Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 5 | 3 | 1 | 0 | 4 | 1 | 14
Abdullah Otaibi | 2 | 0 | 1 | 0 | 1 | 1 | 5
Mohad Kmali | 3 | 0 | 0 | 1 | 1 | 6 | 11
Khaled Sufian | 0 | 0 | 0 | 3 | 1 | 1 | 5
Jaber Almarri | 2 | 2 | 1 | 0 | 2 | 1 | 8
Hasan Nour | 2 | 0 | 0 | 2 | 0 | 1 | 5
Jawaher Alfirdaws | 1 | 0 | 0 | 0 | 0 | 1 | 2
Nourah Alfhaid | 1 | 2 | 0 | 1 | 0 | 1 | 5
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 5 | 1 | 0 | 1 | 0 | 0 | 7
Abdallah Ahmed | 0 | 3 | 0 | 1 | 0 | 0 | 4
Wejdan Alotaibi | 0 | 1 | 1 | 3 | 0 | 0 | 5
Abdullah Abuthnain | 2 | 3 | 1 | 2 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 45 | 21 | 7 | 19 | 18 | 61 | 171

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 4 | 0 | 0 | 0 | 0 | 3 | 7
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 2 | 5
Abdullah Abuthnain | 12 | 2 | 0 | 0 | 1 | 1 | 16
Wejdan Alotaibi | 6 | 0 | 0 | 0 | 0 | 1 | 7
taher Mohammad | 0 | 1 | 1 | 0 | 1 | 0 | 3
Jaber Almarri | 3 | 2 | 2 | 0 | 1 | 0 | 8
Mohad Kmali | 7 | 2 | 0 | 1 | 0 | 0 | 10
Ali Ibraheem | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 3 | 0 | 0 | 0 | 0 | 5
Sultan Motawa | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jawaher Alfirdaws | 3 | 0 | 0 | 0 | 0 | 0 | 3
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 52 | 11 | 5 | 2 | 3 | 11 | 84

Please feel free to reach out for any further clarifications.