Subject: Daily performance summary for LiveSalesman team for Jun 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 10 | 3 | 5 | 0 | 6 | 24
Aws Adra | 0 | 2 | 3 | 0 | 4 | 9
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 17 | 2 | 0 | 0 | 12 | 31
Alhamzi Mohammed | 0 | 4 | 15 | 0 | 0 | 19
Amir Aziz | 0 | 1 | 3 | 2 | 0 | 6
Gaurav Payal | 0 | 1 | 35 | 0 | 0 | 36
Waseem Ahemad . Khan | 0 | 10 | 20 | 0 | 5 | 35
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 16 | 16
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 30 | 23 | 81 | 2 | 43 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 16
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Return Request Initiation | 1
| | System errors | 1
Customer Services Total | | | 63
No Answer | No Answer | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 6
| Other Enquiry | Promo Code | 1
| | Store Availability | 1
| Policy Related | Delivery Cost | 3
| Product Related | (blank) | 1
| | Product Specification | 16
PreSales Total | | | 28
Grand Total | | | 92

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 2 | 1 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 11 | 1 | 0 | 0 | 0 | 0 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 2 | 0 | 2 | 4 | 1 | 12 | 21
Waseem Ahemad . Khan | 7 | 0 | 0 | 1 | 2 | 8 | 18
Jok Kuol | 2 | 2 | 0 | 5 | 3 | 7 | 19
Alhamzi Mohammed | 4 | 2 | 0 | 1 | 1 | 7 | 15
Abu Sufian | 4 | 4 | 7 | 0 | 4 | 8 | 27
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 2 | 7 | 0 | 2 | 16
Aws Adra | 4 | 0 | 0 | 0 | 1 | 4 | 9
Gaurav Payal | 4 | 4 | 1 | 1 | 3 | 9 | 22
Mohiuddin Lsm | 3 | 4 | 0 | 1 | 1 | 0 | 9
Grand Total | 34 | 17 | 12 | 20 | 16 | 57 | 156

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 5 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 6 | 7
Waseem Ahemad . Khan | 1 | 5 | 0 | 3 | 0 | 6 | 15
Jok Kuol | 3 | 0 | 1 | 2 | 0 | 1 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 3 | 3
Hasan Nour | 6 | 2 | 2 | 0 | 0 | 1 | 11
Aws Adra | 7 | 0 | 0 | 0 | 1 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 1 | 0 | 4
Mohiuddin Lsm | 4 | 0 | 0 | 1 | 0 | 0 | 5
Hadeel talal Alshukri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 7 | 3 | 6 | 4 | 23 | 68

Please feel free to reach out for any further clarifications.