Subject: Tech Support Candidate - Chitransh Gupta
From: Chitransh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 16:35:12 -0400

| | Tech Support Test

Name | Chitransh Gupta
E-mail | [email-masked]
Phone Number | (91) 8417000100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | analyst | currently working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check for the  proper internet connectivity and also try to reconnect and disconnect VPN. Some websites do not have access inside organizational network. I will also try to clear cache and cookies of browser and will perform ipconfig/flush dns commands over command prompt in windows.
If still the issue persist I will open  a problem incident to get it resolved by respective team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on bluetooth on pairing mode
2- Turn on bluetooth in mobile device and try to find the device name in the bluetooth search section .
3- Once found , click on it and get it paired
4- And it's ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Because I have a good experience in same domain and love to troubleshoot problems by going extra milestones for any difficult problem occurred.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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