Subject: Tech Support Candidate - Ruchita Bisht
From: Ruchita Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 15:50:33 -0400

| | Tech Support Test

Name | Ruchita Bisht
E-mail | [email-masked]
Phone Number | (91) 9971519031
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Sr customer care executive | 30th may 2022 | 18.5k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will clear cookies and cache from history and try again, if it still doesn’t work i ll try to switch and try from another browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth and search for the device, and pair bluetooth with the device
What according to you makes you a good candidate for customer service or technical support job? | I have good technical knowledge and willing to help customer, I’m a active listener which makes me a good candidate for customer service role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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