Subject: Fwd: Tech Support Candidate - Vibhor Mathur
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Thu, 9 Jun 2022 07:58:46 -0700 (MST)

Hi Ma'am, 

He called for the result. Any update for him? 

Regards, 
Ashish Dabral 

From: "Vibhor Mathur" <[email-masked]> 
To: "saurabh" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "aishwarya jaiswal" <[email-masked]> 
Sent: Wednesday, April 13, 2022 11:17:57 PM 
Subject: Tech Support Candidate - Vibhor Mathur 

	

	
	
			Tech Support Test 
		Name 	Vibhor Mathur 
E-mail 	[email-masked] 
Phone Number 	(91) 8130164806 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Indirapuram 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Printer's 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Support engineer 	any 	37 
Previous Employer 1 	Asia Innovation group 	cce 	15 nov 	25 
Previous Employer 2 	Teleperformance 	cce 	5aug 	21 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First we need to check the Internet connection if it is up an running. 
2. If we are connected to same network to which they are trying to communicate, also we will check if that is the only site we are unable to communicate with. 
3.Entering correct credentials to connect with network. ( user id and password ) 
4. WE need to check if we are entering correct DNS or Domain name. 
5. In the last we can try turn off and turn on the router in order to refresh the connection. We can also try clearing cache and cookies 
6. After performing all the steps if we are unable to open the site we will contact 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth for both the devices 

In the phone under Bluetooth option search wait for the device or Bluetooth speaker name to be appear. 

Once it appear, click on it and wait for both the devices to share the connection. 

On the phone wait for the pairing code to be appeared and once it is appeared please click on paired the device. 

We are good to go 
What according to you makes you a good candidate for customer service or technical support job? 	It's been 7.3 years in customer service I have dealt with different kind of customer with different mind set. There's a basic rule to customer service. Listen what customer is saying, but give them what company had taught you. All we need to put our feet's into customer's shoes and we can solve any query that come's to us. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4