Subject: New Reply Received - FW: Family fit Kaatsheuvel
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 13:48:52 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Family fit Kaatsheuvel   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi team Support,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">The problem has solved. Please close this ticket,.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Kind Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Jeanine</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Les Mills International &lt;[email-masked]&gt;
<br>
<b>Verzonden:</b> woensdag 8 juni 2022 21:59<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>CC:</b> [email-masked]; Jan Schilders &lt;[email-masked]&gt;; CLUB PERFORMANCE &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: FW: Family fit Kaatsheuvel</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Jeanine,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for contacting us today.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>After our investigation, we found that the application loses connection to the external screen and the client may see a "no external screen connected" error message.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please ask the Club to follow the steps on the link below to resolve this issue:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000208319-i-m-seeing-the-error-message-there-is-no-external-screen-connected-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000208319-i-m-seeing-the-error-message-there-is-no-external-screen-connected-</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Olesia<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5666" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5666</a></span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 9 Jun at 6:26 AM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Team Support,<br>
<br>
Could you please help this club with their Virtual problems?<br>
This morning the Barre started later then planned, after that the BP didn't started as planned, they only heard sound.<br>
After that the Core class stopped after 3 tracks.<br>
Do you have any idea what happened, can you see anything in the system?<br>
<br>
Kind Regards,<br>
<br>
Jeanine<br>
<br>
-----Oorspronkelijk bericht-----<br>
Van: Jan Schilders &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br>
Verzonden: woensdag 8 juni 2022 12:35<br>
Aan: Anouk Angkotta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
Onderwerp: Family fit Kaatsheuvel <br>
<br>
Hi Anouk en Jeanine,<br>
<br>
Kunnen jullie dit direct oppakken?<br>
<br>
Thanks<br>
<br>
Jan<br>
<br>
<br>
Hoi Jan we hebben problemen met de virtuele app. Bv vanmorgen begon te laat met Barre daarna startte de BP niet op wel geluid geen beeld en daarna met Core stopte na 3 tracks.<br>
Wel hebben we vast internet<br>
Gr Bert<br>
<br>
<br>
Verstuurd vanaf mijn iPhone</span></div>
<div></div>
<div></div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5666:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5666