Subject: Ticket re-opened - [#5666] FW: Family fit Kaatsheuvel
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 13:48:52 +0000

Hi Pritish Nandi,  Ticket “#5666 – FW: Family fit Kaatsheuvel ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5666 to view the ticket.  Ticket comment   
 Hi team Support, 

  

 The problem has solved. Please close this ticket,. 

  

 Kind Regards, 

  

 Jeanine 

  

  

  

 

 
  
 Van: Les Mills International <[email-masked]>
 
Verzonden: woensdag 8 juni 2022 21:59 
Aan: Jeanine Schulenklopper <[email-masked]> 
CC: [email-masked]; Jan Schilders <[email-masked]>; CLUB PERFORMANCE <[email-masked]> 
Onderwerp: Re: FW: Family fit Kaatsheuvel 

 

 

 Hi Jeanine, 

 
 
 ​ 

 
 
 Thank you for contacting us today. 

 

   

 
 After our investigation, we found that the application loses connection to the external screen and the client may see a "no external screen connected" error message. 

 

   

 
 Please ask the Club to follow the steps on the link below to resolve this issue: 

 

   

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000208319-i-m-seeing-the-error-message-there-is-no-external-screen-connected- 

 

   

 
 Please let us know how it goes. 

 
 
 ​ 

 
 
 Kind regards, 

 
 
 Olesia 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5666 

 

 
On Thu, 9 Jun at 6:26 AM
, Jeanine Schulenklopper <[email-masked]> wrote:

 

 Hi Team Support, 
 
Could you please help this club with their Virtual problems? 
This morning the Barre started later then planned, after that the BP didn't started as planned, they only heard sound. 
After that the Core class stopped after 3 tracks. 
Do you have any idea what happened, can you see anything in the system? 
 
Kind Regards, 
 
Jeanine 
 
-----Oorspronkelijk bericht----- 
Van: Jan Schilders <[email-masked]>  
Verzonden: woensdag 8 juni 2022 12:35 
Aan: Anouk Angkotta <[email-masked]>; Jeanine Schulenklopper <[email-masked]> 
Onderwerp: Family fit Kaatsheuvel  
 
Hi Anouk en Jeanine, 
 
Kunnen jullie dit direct oppakken? 
 
Thanks 
 
Jan 

Hoi Jan we hebben problemen met de virtuele app. Bv vanmorgen begon te laat met Barre daarna startte de BP niet op wel geluid geen beeld en daarna met Core stopte na 3 tracks. 
Wel hebben we vast internet 
Gr Bert 

Verstuurd vanaf mijn iPhone 

 

 
 
5666:859387