Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 9 Jun 2022 02:42:06 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RDK604OXUN (Harsh ): Incomplete c hat, customer was unresponsive after initial response and hence the chat was closed after following closing parameters and lead generation details could not be gathered. 

Chat ID : RDM64FCE2N (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered travel agent's queries/questions promptly and gave him the link meant for travel agents. 

Chat ID : RDO63QRA6A (Harsh ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RDP6HXDUYC (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RDP7Z0XFO8 (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit