Subject: Tech Support Candidate - Thiruselvam Moorthy
From: Thiruselvam Moorthy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 01:57:23 -0400

| | Tech Support Test

Name | Thiruselvam Moorthy
E-mail | [email-masked]
Phone Number | (+91) 9688025474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Thanjavur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asia Engineering | Jr. Design and Testing Engineer | 7-06-2022 | 14,000
Previous Employer 1 | Premier evolvics private limited coimbatore | Testing Engineer | 31-01-2022 | 12,000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I would Check whether the website address is entered correctly and my Internet Connection is working or Not
Second, if my Internet connection is stable and working I would check the browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn On Bluetooth speaker
2.After Bluetooth speaker is in pairing mode, Turn On Bluetooth on Mobile phone
3. In mobile phone under Bluetooth settings Scan and connect the Bluetooth Speaker using respective Bluetooth speaker name.

What according to you makes you a good candidate for customer service or technical support job? | I Have Patience, good at listening, Quick Learner, Explain Politely, understand Problems, Troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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