Subject: Tech Support Candidate - Rahul Parashar
From: Rahul Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 01:49:43 -0400

| | Tech Support Test

Name | Rahul Parashar
E-mail | [email-masked]
Phone Number | (05722) 8791664230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hathras
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | Currently working | 17000
Previous Employer 1 | Optum global solutions | Appeals representative associate | 9th june 2021 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Will make sure my computer is connected to internet.
2- if not I will connect it to internet and will try again.
3- If still not works, I will clear all all browsing data like, history, cache, password. Will close the browser, open again and try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on bluetooth of mobile phone and speaker both.
2- search speaker name in my mobile phone and will select it. By doing I will be able to connect to bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Because I have experience for both customer service and technical support profile. I have provided satisfactory services in both field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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