Subject: Daily performance summary for LiveSalesman team for Jun 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 0 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 14 | 0 | 1 | 15
Sultan Motawa | 0 | 2 | 5 | 3 | 10
taher Mohammad | 0 | 2 | 21 | 4 | 27
Abdullah Otaibi | 0 | 3 | 8 | 2 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 2
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 9 | 0 | 3 | 12
Abdullah Abuthnain | 0 | 9 | 49 | 0 | 58
Doaa Almutawa | 0 | 2 | 31 | 5 | 38
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Hasan Nour | 0 | 2 | 0 | 0 | 2
Jaber Almarri | 0 | 4 | 18 | 3 | 25
Jawaher Alfirdaws | 0 | 5 | 40 | 0 | 45
Wejdan Alotaibi | 0 | 11 | 26 | 0 | 37
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 25 | 3 | 28
Grand Total | 1 | 67 | 223 | 25 | 316

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 6
| | Delivery Status | 65
| | Fresh fixing pending | 2
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
Customer Services Total | | | 90
Live Sales | Pre-Sale | Help in completing the order | 12
| | Help placing new order | 3
| | Promotion guide | 1
Live Sales Total | | | 16
No Answer Total | | | 14
No Answer | No Answer | No Answer | 14
PreSales | Other Enquiry | Offers | 18
| | Website/App Issues | 1
| Policy Related | Return Policy | 4
| Product Related | Product Specification | 7
PreSales Total | | | 30
Grand Total | | | 150

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 2 | 1 | 0 | 1 | 0 | 1 | 5
Doaa Almutawa | 7 | 0 | 0 | 2 | 3 | 9 | 21
Asma Alotaibi | 4 | 0 | 1 | 0 | 1 | 2 | 8
Ali hazzaa | 0 | 1 | 1 | 1 | 6 | 36 | 45
! Hassan Saeed | 1 | 0 | 1 | 0 | 0 | 1 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 6 | 1 | 0 | 2 | 2 | 1 | 12
Mohad Kmali | 4 | 0 | 1 | 0 | 1 | 7 | 13
Abdullah Otaibi | 3 | 2 | 0 | 1 | 1 | 1 | 8
Khaled Sufian | 1 | 0 | 1 | 2 | 1 | 1 | 6
Jaber Almarri | 4 | 3 | 0 | 1 | 2 | 2 | 12
Hasan Nour | 1 | 1 | 1 | 1 | 0 | 1 | 5
Abdullah Abuthnain | 4 | 0 | 4 | 0 | 0 | 1 | 9
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 2 | 0 | 0 | 1 | 0 | 1 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdallah Ahmed | 2 | 2 | 0 | 2 | 0 | 0 | 6
Sultan Motawa | 6 | 1 | 0 | 1 | 0 | 0 | 8
Wejdan Alotaibi | 0 | 1 | 2 | 1 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 49 | 14 | 12 | 16 | 19 | 66 | 176

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 1 | 0 | 0 | 2 | 3
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 2 | 3
Nourah Alfhaid | 1 | 0 | 0 | 2 | 0 | 2 | 5
Abdullah Abuthnain | 12 | 1 | 0 | 0 | 0 | 1 | 14
Wejdan Alotaibi | 7 | 1 | 1 | 0 | 0 | 1 | 10
taher Mohammad | 0 | 1 | 0 | 1 | 1 | 0 | 3
Doaa Almutawa | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jaber Almarri | 5 | 2 | 0 | 1 | 0 | 0 | 8
Mohad Kmali | 7 | 0 | 0 | 2 | 0 | 0 | 9
Ali Ibraheem | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 4 | 0 | 0 | 0 | 0 | 6
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdullah Otaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 44 | 10 | 3 | 7 | 2 | 9 | 75

Please feel free to reach out for any further clarifications.