Subject: Daily performance summary for LiveSalesman team for Jun 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 09:01:29 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 1 | 4 | 11 | 0 | 0 | 16
Jok Kuol | 22 | 0 | 0 | 0 | 6 | 28
Aws Adra | 0 | 2 | 15 | 0 | 7 | 24
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 5 | 16 | 0 | 0 | 21
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 7
Gaurav Payal | 0 | 2 | 37 | 0 | 0 | 39
Mohiuddin Lsm | 0 | 2 | 12 | 0 | 12 | 26
Malek Hosan | 0 | 0 | 0 | 8 | 0 | 8
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 9 | 9
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 31 | 15 | 91 | 8 | 35 | 180

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 17
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 17
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 51
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 4
| Other Enquiry | (blank) | 2
| | Offers | 1
| | Promo Code | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 5
| | Combo | 4
| | Pricing | 2
| | Product Specification | 28
PreSales Total | | | 49
Grand Total | | | 105

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 0 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 0 | 2 | 4 | 1 | 10 | 18
Jok Kuol | 1 | 1 | 3 | 2 | 2 | 7 | 16
Alhamzi Mohammed | 0 | 1 | 1 | 0 | 1 | 11 | 14
Abu Sufian | 8 | 6 | 3 | 1 | 3 | 12 | 33
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 3 | 4 | 0 | 4 | 13
Aws Adra | 6 | 0 | 0 | 0 | 1 | 5 | 12
Gaurav Payal | 5 | 2 | 4 | 0 | 2 | 10 | 23
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 9 | 0 | 0 | 1 | 1 | 0 | 11
Grand Total | 30 | 12 | 16 | 12 | 12 | 60 | 142

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 7 | 8
Waseem Ahemad . Khan | 6 | 2 | 1 | 2 | 0 | 7 | 18
Jok Kuol | 2 | 1 | 0 | 5 | 0 | 3 | 11
Aws Adra | 4 | 0 | 0 | 0 | 1 | 2 | 7
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 3 | 5
Hasan Nour | 2 | 5 | 0 | 0 | 0 | 1 | 8
Mohiuddin Lsm | 4 | 0 | 0 | 1 | 1 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hadeel talal Alshukri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 8 | 1 | 8 | 4 | 23 | 66

Please feel free to reach out for any further clarifications.