Subject: Tech Support Candidate - Neelam Gautam
From: Neelam Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 10:51:48 -0400

| | Tech Support Test

Name | Neelam Gautam
E-mail | [email-masked]
Phone Number | (810) 9601875
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Satna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | nA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart our internet connection.
2-clear our browser cache.
3-Refresh the page.
4-shutdown our computer after we save our files ,data .
5-Disable the windows firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 >Turn on our bluetooth headset.
2>Tap pair a device.
3>Tap the speakers name .
4-connect our device to moblie phone .

What according to you makes you a good candidate for customer service or technical support job?

1-my knowledge .
2-Effective communication skills .
3-Listening skills .
4-Customer Focus skills .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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