Subject: Tech Support Candidate - Dipankar mandal
From: Dipankar mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 10:33:05 -0400

| | Tech Support Test

Name | Dipankar mandal
E-mail | [email-masked]
Phone Number | (91) 8077649614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First let's figure out where the problem is
The problem only happens with certain website
Try clearing firefox coockies and cache
The website load but doesn't work properly
The problem only happens on a secure (http) website
The problem only happens in Firefox
The problem happens in all web browser
Other less common problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen
Touch and hold Bluetooth
Tap Pair new device. If you don't find Pair new device, check under Available devices or tap More Refresh
Tap the name of the Bluetooth device you want to pair with your device
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | A technical support job puts together the knowledge of computer its know-how and the skills required for customer service Its aim is to help customers with issues related to computers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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