Subject: Colo Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 8 Jun 2022 04:01:25 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RDD50CGKJL (Anish): Incomplete chat, customer did not respond after the initial response hence the chat was closed after proper closing. 

Chat ID: RD84KG5VWO (Harsh): Chat was handled pretty well and as per process guidelines and specifications.Answered customer's queries/questions promptly and gathered lead generation details required to send to the sales team so that they could assist the customer with his requirements. 

Chat ID: RDW2EI72PU (Harsh): Incomplete chat, customer did not respond after the initial response hence the chat was closed after proper closing and also provided proper resolution for customer's query. 

Chat ID: RDN04YXSAQ (Harsh): Chat was handled absolutely well and as per process guidelines and specifications.Answered customer's queries/questions promptly and gathered lead generation details required to send to the sales team so that they could assist the customer with his requirements. 

Chat ID: RDL0KO0OM6 (Harsh): Chat was handled really well and as per process guidelines and protocols and anwered all customer's queries. Issue was OOS (out of scope) for us and proper response was given to the customer and then the chat was closed. 

No Missed or Abandoned chats. 

Thanks and Regards 
Amit