Subject: Daily performance summary for LiveSalesman team for Jun 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 0 | 1 | 5
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 8 | 13 | 5 | 26
Abdullah Otaibi | 0 | 2 | 5 | 2 | 9
Jok Kuol | 1 | 0 | 0 | 0 | 1
Sultan Motawa | 0 | 1 | 12 | 5 | 18
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 1 | 0 | 2
Malek Hosan | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 7 | 51 | 1 | 59
Ali hazzaa | 0 | 5 | 13 | 1 | 19
Ali Ibraheem | 0 | 6 | 0 | 2 | 8
Hasan Nour | 0 | 7 | 0 | 1 | 8
Jaber Almarri | 0 | 5 | 14 | 1 | 20
Jawaher Alfirdaws | 0 | 4 | 35 | 0 | 39
Syed Ataullah | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 5 | 7 | 1 | 13
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 38 | 2 | 40
Doaa Almutawa | 0 | 0 | 30 | 8 | 38
Grand Total | 1 | 59 | 220 | 30 | 310

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 13
| | Delayed Delivery (HH) | 1
| | Delivery Status | 25
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 3
| | Return Request Initiation | 2
Customer Services Total | | | 73
Live Sales | Pre-Sale | Help in completing the order | 9
Live Sales Total | | | 9
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Offers | 27
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 8
PreSales Total | | | 36
Grand Total | | | 123

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 4 | 0 | 1 | 0 | 0 | 1 | 6
Doaa Almutawa | 8 | 2 | 2 | 2 | 1 | 7 | 22
Asma Alotaibi | 1 | 0 | 2 | 0 | 1 | 2 | 6
Ali hazzaa | 0 | 1 | 2 | 3 | 6 | 38 | 50
! Hassan Saeed | 1 | 1 | 0 | 0 | 0 | 1 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 5 | 1 | 0 | 2 | 0 | 1 | 9
Mohad Kmali | 5 | 0 | 1 | 0 | 2 | 7 | 15
Abdullah Otaibi | 3 | 2 | 1 | 0 | 1 | 1 | 8
Sultan Motawa | 6 | 0 | 1 | 0 | 0 | 1 | 8
Khaled Sufian | 0 | 0 | 2 | 3 | 0 | 1 | 6
Jaber Almarri | 5 | 1 | 0 | 2 | 2 | 1 | 11
Hasan Nour | 2 | 1 | 1 | 0 | 0 | 1 | 5
Abdullah Abuthnain | 5 | 1 | 3 | 0 | 0 | 1 | 10
Jawaher Alfirdaws | 0 | 0 | 1 | 0 | 0 | 1 | 2
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sumayah Alfaifi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 4 | 3 | 0 | 0 | 8
Abdallah Ahmed | 6 | 1 | 1 | 1 | 0 | 0 | 9
Nourah Alfhaid | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 56 | 11 | 22 | 18 | 14 | 65 | 186

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 3 | 0 | 0 | 0 | 0 | 2 | 5
Nourah Alfhaid | 4 | 0 | 2 | 2 | 0 | 3 | 11
Asma Alotaibi | 0 | 1 | 0 | 0 | 0 | 1 | 2
Abdullah Abuthnain | 9 | 0 | 0 | 1 | 0 | 1 | 11
Mohad Kmali | 4 | 0 | 1 | 1 | 0 | 1 | 7
taher Mohammad | 0 | 2 | 0 | 1 | 1 | 0 | 4
Doaa Almutawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jaber Almarri | 7 | 2 | 0 | 1 | 0 | 0 | 10
Ali Ibraheem | 4 | 1 | 1 | 1 | 0 | 0 | 7
Wejdan Alotaibi | 2 | 3 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 1 | 1 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 46 | 11 | 4 | 7 | 2 | 9 | 79

Please feel free to reach out for any further clarifications.