Subject: Daily performance summary for LiveSalesman team for Jun 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 09:01:32 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 2 | 0 | 0 | 8
Aws Adra | 0 | 4 | 23 | 0 | 8 | 35
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 9 | 0 | 4 | 0 | 2 | 15
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 7 | 9 | 34 | 0 | 1 | 51
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 5
Gaurav Payal | 0 | 4 | 35 | 0 | 1 | 40
Mohiuddin Lsm | 0 | 5 | 18 | 0 | 1 | 24
Waseem Ahemad . Khan | 0 | 2 | 7 | 0 | 3 | 12
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 5 | 6
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 2 | 2
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 2 | 2
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 27 | 24 | 124 | 1 | 25 | 201

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 11
| Delivery Related | (blank) | 7
| | Day of Delivery - Status | 9
| | Delayed Delivery (HH) | 2
| | Delivery Status | 32
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Delay collection | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 85
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 5
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 3
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 1
| Policy Related | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 7
| | Product Specification | 35
PreSales Total | | | 56
Grand Total | | | 147

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 0 | 6
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 0 | 0 | 0 | 0 | 0 | 18

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 4 | 0 | 4 | 1 | 12 | 22
Jok Kuol | 3 | 2 | 2 | 2 | 2 | 6 | 17
Alhamzi Mohammed | 2 | 0 | 2 | 0 | 1 | 11 | 16
Abu Sufian | 8 | 8 | 2 | 2 | 5 | 12 | 37
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 5 | 3 | 0 | 4 | 12
Aws Adra | 5 | 1 | 0 | 0 | 1 | 6 | 13
Gaurav Payal | 6 | 2 | 2 | 0 | 4 | 11 | 25
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 0 | 2
Mohiuddin Lsm | 12 | 0 | 1 | 1 | 0 | 0 | 14
Grand Total | 37 | 17 | 14 | 12 | 16 | 63 | 159

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 7 | 8
Waseem Ahemad . Khan | 8 | 1 | 1 | 2 | 2 | 6 | 20
Jok Kuol | 0 | 1 | 4 | 2 | 1 | 4 | 12
Aws Adra | 2 | 0 | 0 | 1 | 1 | 3 | 7
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 1 | 2 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 1 | 1 | 5
Hasan Nour | 4 | 4 | 0 | 0 | 0 | 1 | 9
Mohiuddin Lsm | 1 | 1 | 1 | 0 | 1 | 0 | 4
Hadeel talal Alshukri | 4 | 0 | 0 | 0 | 0 | 0 | 4
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 7 | 6 | 7 | 7 | 24 | 75

Please feel free to reach out for any further clarifications.